Please read these terms carefully before using mat11's services. By creating an account or using our platform, you agree to be bound by these terms and conditions.
Effective Date: January 1, 2026
Last Updated: January 1, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and mat11 ("we", "us", "our", "Company", "Platform"). By accessing or using the mat11 platform at https://mat11.cam, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming guidelines.
For the purposes of these Terms, the following definitions apply:
By registering an Account, depositing funds, placing bets, or otherwise using any part of the mat11 platform, you expressly acknowledge and agree that:
Note: Continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of updates.
To register and maintain an Account with mat11, you must meet all of the following eligibility criteria:
You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher. mat11 strictly prohibits underage gambling. We reserve the right to request government-issued identification to verify your age at any time. Accounts found to belong to individuals under 21 years of age will be immediately suspended, all funds forfeited, and relevant authorities may be notified.
Our services are intended for residents of Indonesia. You confirm that you are physically located in Indonesia when accessing the Platform. You are solely responsible for ensuring that your use of mat11 complies with all applicable laws in your jurisdiction. If online gambling is prohibited or restricted in your location, you must not use our services.
You must have the legal capacity to enter into binding contracts. You are not prohibited from gambling by any court order, self-exclusion agreement, or medical condition. You are acting on your own behalf and not on behalf of any third party.
Warning: Providing false information during registration or verification is a serious violation of these Terms and may result in immediate account closure, forfeiture of funds, and potential legal action. All users must provide accurate, current, and complete information.
To use mat11 services, you must create an Account by providing accurate personal information including your full legal name, date of birth, email address, mobile phone number, and residential address. Each individual is permitted only one Account. Creating multiple accounts (duplicate accounts) is strictly prohibited and will result in all accounts being closed and funds forfeited.
mat11 is required by law to verify the identity of all users. You agree to provide valid identification documents when requested, including but not limited to:
Verification is typically processed within 1-24 hours. You may deposit and play immediately upon registration, but verification must be completed before your first withdrawal. Failure to complete verification when requested may result in account suspension and withdrawal delays.
You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must:
mat11 will never ask for your password via email, phone, or any communication channel. Any activity on your Account is your responsibility until you notify us of a security breach.
mat11 accepts deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Minimum deposit amounts vary by payment method and are displayed at the time of transaction. Deposits are typically credited to your Account instantly. You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will be reversed.
Withdrawal requests can be made at any time via your Account dashboard. Withdrawal processing typically takes 1-24 hours, though some requests may require additional verification and take longer. The minimum withdrawal amount is Rp 100,000. Withdrawals must be made to the same payment method used for deposit, or to a verified payment method registered in your name. We reserve the right to request additional documentation before processing large withdrawals or if we detect suspicious activity.
mat11 does not charge fees for deposits or withdrawals. However, your bank or payment provider may apply their own transaction fees, currency conversion charges, or transfer costs. You are responsible for any such third-party fees.
mat11 is committed to preventing money laundering and terrorist financing. We comply with all applicable AML regulations and may request source of funds documentation for large transactions. All deposited funds must be wagered at least once before withdrawal to prevent the Platform from being used as a money transfer service. Suspicious transactions will be reported to relevant authorities.
mat11 offers various bonuses and promotional offers including welcome bonuses, deposit matches, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, including but not limited to:
Specific terms for each promotion are published on the relevant promotional page and must be read carefully before claiming. Bonus abuse, including but not limited to creating multiple accounts to claim bonuses repeatedly, using betting strategies solely to meet wagering requirements, or colluding with other players, will result in bonus forfeiture and account closure.
All games on the mat11 platform are powered by certified Random Number Generators (RNG) or live dealers from licensed providers. Game outcomes are determined fairly and cannot be manipulated by the Platform or players. RTP (Return to Player) percentages for each game are published and represent theoretical long-term payout rates. Individual sessions may vary significantly from published RTP.
Each game has minimum and maximum bet limits displayed on the game interface. We reserve the right to adjust betting limits for individual accounts based on account status, betting history, or risk management policies.
For sports betting markets, all bets are settled based on official results and statistics from recognized sports governing bodies. If a match is postponed or canceled, bets will be voided unless otherwise stated in specific market rules. Live betting odds update in real-time; bets are accepted at the odds displayed when the bet is confirmed. We reserve the right to void bets placed on obvious pricing errors or technical glitches.
In the event of a disconnection during gameplay, your game round will continue according to its predetermined outcome. You can resume play by logging back into your Account. If a game malfunctions, all affected bets and payouts are void, and affected players will receive a refund of their stake.
mat11 is committed to promoting responsible gaming and protecting vulnerable players. We provide the following tools to help you manage your gaming activity:
If you believe you may have a gambling problem, we encourage you to seek help from professional organizations. Our Responsible Gaming page provides resources and contact information for support services. You can also contact our support team to discuss setting limits or closing your Account. For comprehensive information, please visit our Responsible Gaming page.
The following activities are strictly prohibited and constitute material breaches of these Terms:
Violation of these prohibited activities will result in immediate account suspension or closure, forfeiture of all funds and winnings, and potential legal action. We reserve the right to report suspected illegal activity to relevant authorities.
To the fullest extent permitted by law, mat11 and its officers, directors, employees, partners, and licensors shall not be liable for:
Our total liability to you for any claims arising from use of the Platform shall not exceed the total amount deposited into your Account during the six months preceding the claim. This limitation applies regardless of the legal theory upon which the claim is based.
You acknowledge that online gaming involves risk of financial loss and that mat11 is not responsible for any losses you incur through gameplay. You play at your own risk and should never wager more than you can afford to lose.
You may close your Account at any time by contacting our customer support team. Upon closure, any remaining balance (excluding active bonus funds) will be returned to you via your verified withdrawal method. Please note that self-exclusion for responsible gaming purposes is permanent and cannot be reversed for a specified cooling-off period.
We reserve the right to suspend or terminate your Account immediately, without prior notice, if:
In the event of termination for cause, we may forfeit any remaining balance and withhold any pending withdrawals pending investigation. If your Account is closed due to policy violations, you are not entitled to open a new Account in the future.
Accounts with no login or gameplay activity for 12 consecutive months will be classified as inactive. After 18 months of inactivity, we reserve the right to charge a monthly administration fee of Rp 50,000 or the remaining balance, whichever is lower. To reactivate an inactive Account, contact customer support.
mat11 reserves the right to modify, amend, or update these Terms and Conditions at any time. When we make material changes, we will notify you via email to your registered address and/or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this document will reflect the date of the most recent changes.
Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Terms. If you do not agree with any modifications, you must cease using the Platform and close your Account. We encourage you to review this page periodically to stay informed of updates.
Changes to Terms will not apply retroactively to disputes that arose before the effective date of the changes. For significant changes that materially affect your rights or obligations, we may require you to affirmatively accept the new Terms before continuing to use the Platform.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where mat11 operates, without regard to conflict of law principles. You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of that jurisdiction.
In the event of any dispute, claim, or controversy arising from these Terms or your use of the Platform, you agree to first attempt to resolve the matter informally by contacting our customer support team at [email protected]. We will work in good faith to reach a mutually acceptable resolution.
If the dispute cannot be resolved informally within 30 days, both parties agree to submit the matter to binding arbitration under the rules of the relevant arbitration authority, with proceedings conducted in English. The decision of the arbitrator shall be final and binding on both parties.
You agree to bring any claims against mat11 only in your individual capacity and not as part of any class action, collective action, or representative proceeding. This waiver applies to the fullest extent permitted by law.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us through the following channels:
For specific inquiries, please reference:
Our customer support team is available 24 hours a day, 7 days a week in both Indonesian and English to assist you with any questions or issues.
You must be 21+ to use mat11. We take age verification seriously and require valid government-issued ID for all users.
Your personal information is protected with bank-level encryption. Review our Privacy Policy for complete details on data handling.
Set deposit limits, use self-exclusion tools, and access support resources to ensure gaming stays fun and under control.
Our support team is available 24/7 to help clarify any aspect of these Terms & Conditions