Responsible Gaming

Our Commitment to Responsible Gaming

mat11 takes responsible gaming seriously. We recognize that while the vast majority of our 2 million Indonesian players enjoy gaming responsibly as a form of entertainment, a small percentage may experience difficulties controlling their gambling behavior. We are committed to identifying at-risk players, providing effective tools to manage gameplay, and offering pathways to professional support when needed.

Our responsible gaming framework is built on four core principles:

• Prevention: Educating players about responsible gaming practices and potential risks before problems develop
• Protection: Implementing age verification, identity checks, and fraud detection to prevent underage and unauthorized gambling
• Empowerment: Providing players with effective tools to set personal limits and take breaks when needed
• Support: Offering clear pathways to professional help for players experiencing gambling-related harm

We partner with problem gambling support organizations, train our customer service team to recognize warning signs, and continuously review our policies to ensure we're meeting the highest standards of player protection. Responsible gaming isn't just a regulatory requirement for mat11—it's a fundamental part of who we are and how we operate.

Age Restriction: 21+ Only

mat11 strictly prohibits underage gambling. You must be at least 21 years of age to create an account, deposit funds, or place bets on our platform. This age requirement is rigorously enforced through multiple verification mechanisms:

• Registration Verification: All users must provide their date of birth during account creation, and we automatically reject registrations from individuals under 21
• Identity Document Verification: Before your first withdrawal, you must submit government-issued photo identification (KTP, Indonesian passport, or driver's license) showing your age
• Manual Review: Our compliance team manually reviews documents to detect altered or fake IDs
• Ongoing Monitoring: We use behavioral analytics and transaction patterns to identify potential underage gambling

If we discover that a player is under 21, we will immediately close their account, forfeit all funds, and may report the incident to relevant authorities. Parents and guardians should monitor internet usage, consider installing parental control software, and have open conversations with young people about the risks of underage gambling.

We also prohibit adults from allowing minors to use their accounts. Sharing account credentials with anyone under 21 is a serious violation of our Terms and Conditions and will result in permanent account closure.

Responsible Gaming Self-Assessment

Understanding your relationship with gambling is the first step toward maintaining healthy gaming habits. Take a moment to honestly answer these questions. If you answer "yes" to three or more, you may be developing a gambling problem and should consider using our self-exclusion tools or contacting support resources.

Note: This self-assessment is not a diagnostic tool and does not replace professional evaluation. If you're concerned about your gambling habits, please contact our support team or reach out to a problem gambling helpline for confidential assistance.

How to Activate Responsible Gaming Tools

To set deposit limits, session reminders, timeouts, or self-exclusion on your mat11 account:

1. Log in to your mat11 account and navigate to your account settings
2. Select "Responsible Gaming" from the account menu
3. Choose the tool you wish to activate (deposit limit, timeout, self-exclusion, etc.)
4. Set your preferences (amount, duration, frequency) and confirm your choice
5. Receive confirmation via email once the limit or restriction is active

If you need assistance activating any responsible gaming tool, our support team is available 24/7 via live chat, email at [email protected], or WhatsApp at +62 812 3456 7890. Our trained staff can walk you through the process and answer any questions you have about how these tools work.

Remember: Setting limits is a sign of responsible behavior, not weakness. Taking control of your gambling habits demonstrates maturity and self-awareness.

Tips for Staying in Control

Responsible gaming means keeping gambling fun and under your control. Follow these practical guidelines to maintain a healthy relationship with gaming:

Before You Play

• Set a budget you can afford to lose and stick to it—never gamble with money needed for bills, rent, food, or savings
• Set a time limit for how long you'll play and use a timer or alarm to remind yourself
• Never gamble when you're upset, stressed, depressed, or under the influence of alcohol or drugs
• Think of gambling as entertainment with a cost, not a way to make money or solve financial problems

While You Play

• Take regular breaks—stand up, stretch, get fresh air, and check in with yourself about how you're feeling
• Never chase losses by increasing bets or playing longer to "win back" what you lost
• Celebrate wins by cashing out some of your winnings rather than betting them all back
• If gambling stops being fun, log out immediately and take a break

After You Play

• Review your activity history to understand your spending patterns and overall win/loss
• Be honest with yourself about whether gambling is affecting your mood, relationships, work, or finances
• If you find yourself thinking constantly about gambling or planning your next session during other activities, it may be time to seek help
• Balance gambling with other hobbies, social activities, exercise, and time with family and friends

Advice for Family & Friends

If you're concerned that someone you care about has a gambling problem, you're not alone. Problem gambling affects entire families, not just the individual gambler. Here's how you can help:

Recognizing the Signs

• Unexplained money problems, missing cash, or selling possessions
• Secretive behavior about time spent online or where they've been
• Mood swings, irritability, anxiety, or depression related to financial losses
• Neglecting work, school, family responsibilities, or personal hygiene
• Borrowing money frequently or not repaying debts

How to Approach the Conversation

• Choose a calm, private moment when they're not actively gambling
• Express your concerns using "I" statements ("I'm worried about you" rather than "You have a problem")
• Avoid judgment, blame, or lectures—problem gambling is a recognized behavioral health condition
• Listen without interrupting and validate their feelings
• Offer specific help: researching treatment options, attending support groups together, or managing finances temporarily

Setting Boundaries

• Do not lend money or pay gambling debts—this enables continued gambling
• Protect shared finances by separating bank accounts if necessary
• Take care of your own emotional wellbeing—consider attending Gam-Anon or seeking counseling
• Remember that you cannot control someone else's gambling, but you can control how you respond