mat11 is committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, store, and safeguard your data.
Effective Date: January 1, 2026
Last Updated: January 1, 2026
This Privacy Policy ("Policy") describes how mat11 ("we", "us", "our", "Company") collects, uses, processes, stores, and protects personal information provided by users ("you", "your", "User", "Player") of the mat11 platform at https://mat11.cam. By using our services, you consent to the data practices described in this Policy. Please read this document carefully alongside our Terms and Conditions and Responsible Gaming guidelines.
mat11 respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and international best practices. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services provided under the mat11 brand.
This Policy explains:
By creating an account with mat11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
mat11 collects several categories of personal information to provide our services, comply with legal obligations, and improve your user experience. The types of data we collect include:
When you create an account with mat11, we collect:
To comply with anti-money laundering regulations and age verification requirements, we collect:
When you deposit funds, place bets, or request withdrawals, we collect:
When you access the mat11 platform, we automatically collect:
When you contact our customer support team, we retain:
Note: All personal information is collected with your explicit consent during account registration and use of our services. You have the right to access, correct, or request deletion of your data as described in Section 7 of this Policy.
mat11 processes your personal information for the following legitimate business purposes and legal obligations:
You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" links in emails. Transactional and security-related messages cannot be disabled as they are necessary for service delivery.
mat11 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security framework includes:
While we implement strong security measures, protecting your account also requires your cooperation:
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you promptly via email and provide guidance on steps to protect yourself, in accordance with applicable data protection laws.
mat11 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Specific retention periods vary depending on the type of data and applicable regulations:
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Active account duration + 7 years | Legal compliance, tax reporting, dispute resolution |
| KYC Documents | Account closure + 7 years | Regulatory requirements, AML compliance |
| Transaction Records | Transaction date + 7 years | Financial record-keeping, tax obligations, fraud prevention |
| Gameplay Data | Active account duration + 2 years | Bonus verification, dispute resolution, analytics |
| Communication Records | Issue resolution + 3 years | Customer service quality, complaint handling, legal defense |
| Marketing Consent | Until withdrawal of consent | Respecting user preferences |
| Technical Logs | 90 days to 1 year | Security monitoring, troubleshooting, fraud detection |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
If you request account closure, we will deactivate your account immediately and delete your personal information according to the schedule above, except where retention is required by law (e.g., financial transaction records must be kept for tax and anti-money laundering purposes).
Under applicable data protection laws, you have certain rights regarding your personal information. mat11 respects these rights and provides mechanisms to exercise them:
You can request a copy of all personal information we hold about you, including account details, transaction history, and communications.
You can update or correct inaccurate personal information through your account settings or by contacting our support team.
You can request deletion of your personal data, subject to legal retention requirements for financial and regulatory compliance.
You can object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.
You can request that we restrict processing of your data in certain circumstances, such as during dispute resolution.
You can receive your personal data in a structured, commonly used format and request transfer to another service provider.
To exercise any of these rights, please contact our Data Protection Team:
We will respond to your request within 30 days. To verify your identity and protect your data from unauthorized access, we may require you to provide proof of identity before fulfilling your request. There is no charge for exercising these rights, though we reserve the right to charge a reasonable fee for excessive or repetitive requests.
The mat11 platform may contain links to third-party websites, game providers, and payment processors. This Privacy Policy applies only to mat11's own data collection and processing practices. We are not responsible for the privacy practices of external websites or services.
When you interact with third-party services (such as depositing via your bank's payment gateway or playing a game from Evolution Gaming), you may be subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third-party services you use.
mat11 carefully selects partners who demonstrate strong data protection practices, but we cannot guarantee the security or privacy standards of external services. Use third-party services at your own discretion.
Your personal information may be transferred to, stored at, or processed in locations outside Indonesia, including data centers and servers operated by our service providers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information:
By using mat11's services, you consent to the transfer of your personal information to these international locations for the purposes described in this Policy.
mat11's services are strictly intended for individuals who are at least 21 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from anyone under the age of 21.
Our age verification process includes:
If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information, close the account, and forfeit any funds as required by our Terms and Conditions. If you become aware of underage gambling on our platform, please contact our support team immediately at [email protected].
mat11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you through one or more of the following methods:
Your continued use of mat11 services after notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any modifications, you should cease using our services and contact us to close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Significant changes that materially affect your rights will require your affirmative consent before they take effect.
If you have questions, concerns, or requests regarding this Privacy Policy or how mat11 handles your personal information, please contact our Data Protection Team through the following channels:
To help us process your inquiry efficiently, please provide:
We aim to respond to all privacy inquiries within 30 days. For complex requests requiring additional investigation, we may extend this period by up to 60 additional days and will notify you of the reason for the delay.
Our support team is available 24/7 to address your data protection concerns